Once an appointment has been made you will be given a date and time for our visit. We will at all times try our best to get to you between the times we give but at times we may encounter a birds nest or blockage in a chimney we are working on or there maybe other problems en-route. We will at all times keep you informed if this should happen and if need be make a re-booking, “at your convenience” for another appointment if the re-scheduling on the day does not fit in with you.
If for any reason you cannot keep to your appointment please inform us by phone, at least 48 hours before your allocated time. In emergencies we are flexible with this but please inform us.
If we turn up within the allocated times and are not able to gain entry to the property for whatever reason to carry out the work, we will have to make a charge for the Sweeps time and traveling expenses.

Also please note:
Whilst every effort is taken, a chimney stack, pot and cowl should be sound enough to withstand the chimney sweeping process. If for any reason a pot or cowl breaks or becomes dislodged during the sweeping process the sweep cannot take any responsibility. We will wherever possible eliminate this risk. However in the unlikely event of a mishap arising, we will endeavour to carry out, replace or repair to the best of our ability and at a reduced charge to the home owner, for any remedial work necessary.